Mental health services

We deliver specialist diagnosis and treatment for people of all ages with complex mental health conditions.

For urgent help

If you're distressed and need immediate help, call triple zero (000).

If you’re not already a client and need support

If you're not already a client and need support, information, or a referral, you need to call 1300 MHCALL (1300 64 22 55). This is your first point of contact for adult mental health services.

For people under 18 years, you can find support on our Child and Youth Mental Health Service page.

What you can expect when you call our mental health line

When you call 1300 MHCALL, you'll speak to a trained operator who will ask you for some personal information. This helps us to determine which service you need.

If your call is urgent, you'll be transferred to a clinician straightaway. Otherwise we'll arrange for a clinician to call you back at a time that's convenient for you.

Our clinicians are trained and experienced health professionals.

Choosing a mental health service

A clinician will talk to you about your concerns and discuss a management plan with you. This may include a further mental health assessment. This process is called a triage and usually takes between 15 and 30 minutes.

They'll assess your circumstances and advise which treatment or support they think is best for you.

Your treatment may be provided on a one to one basis or in a group with others with similar difficulties. Therapy can also sometimes involve partners and families.

If you’re a client and want to book an appointment

If you’re getting treatment or support through one of our services, you can book your own appointment.

We have a list of our services and their contact details below.

  • Acute Care Team
    165 Sheridan Street
    Cairns QLD 4870
    Phone: 07 4226 3100
    7 days a week, 8 am to 10 pm

    Adult Mental Health Unit
    Cairns Hospital
    The Esplanade
    Cairns QLD 4870
    Phone: 07 4226 7367
    7 days a week, 24 hours

    Addiction Services (Alcohol Tobacco and Other Drugs Services)
    8 Aplin Street
    Cairns QLD 4870
    Phone: 07 4226 2777
    Monday to Friday, 8 am to 4 pm

    Adult Step Up Step Down
    21 Upward Street
    Cairns QLD 4870
    Phone: 07 4226 3924
    7 days a week, 24 hours

    Central Continuing Care Team
    165 Sheridan Street
    Cairns QLD 4870
    Phone: 07 4226 3172
    Monday to Friday, 8 am to 4 pm

    Centralised Intake Service
    Phone: 1300 64 22 55
    7 days a week, 24 hours

    Community Care Unit
    12 Wallace Street
    Cairns QLD 4870
    Phone: 07 4226 4040
    7 days a week, 24 hours

    Consultation Liaison
    Cairns Hospital
    The Esplanade
    Cairns QLD 4870
    Phone: 07 4226 6175
    Monday to Friday, 8 am to 4.30 pm

    Crisis Support Space
    Cairns Hospital
    Ground Floor, A Block
    The Esplanade
    Cairns QLD 4870
    Thursday to Monday, 3 pm to 8 pm
    (closed Tuesday and Wednesday)
    No bookings required - walk-in service

    Forensic Mental Health Services
    120 Bunda Street
    Cairns QLD 4870
    Phone: 07 4226 2709
    Monday to Friday, 8 am to 4.30 pm

    Mobile Intensive Rehabilitation Team
    165 Sheridan Street
    Cairns QLD 4870
    Phone: 07 4226 3156
    7 days a week, 8 am to 10 pm

    Perinatal Mental Health Services
    88 Abbott Street
    Cairns QLD 4870
    Phone: 07 4226 3924
    Monday to Friday, 8 am to 4.30 pm

    North Queensland Eating Disorder Service
    165 Sheridan Street
    Cairns QLD 4870
    Phone: 07 4226 3100
    Monday to Friday, 8 am to 4.30 pm

    Older Persons Mental Health Service
    120 Bunda Street
    Cairns QLD 4870
    Phone: 07 4226 2760
    Monday to Friday, 8 am to 4.30 pm

  • Tablelands and Mossman Mental Health Service

    Atherton
    56 Jack Street
    Atherton QLD 4883
    Phone: 07 4091 0213
    Monday to Friday, 8 am to 4.30 pm

    Mareeba
    21 Lloyd Street
    Mareeba QLD 4880
    Phone: 07 4092 9170
    Monday to Friday, 8 am to 4.30 pm

    Mossman
    9 Hospital Street
    Mossman QLD 4873
    Phone: 07 4084 1232
    Monday to Friday, 8 am to 4.30 pm

  • Innisfail Mental Health Services
    87 Rankin Street
    Innisfail QLD 4860
    Phone: 07 4016 1327
    Monday to Friday 8 am to 4.30 pm

    Tully Mental Health Services
    17 Bryant Street
    Tully QLD 4883
    Ph: 07 4068 4111
    Monday to Friday 8 am to 4.30 pm

  • North Continuing Care Team
    16 Danbulan Street
    Smithfield QLD 4878
    Phone: 07 4226 4871
    Monday to Friday, 8 am to 4.30 pm

    South Continuing Care Team
    10 Roberts Road
    Bentley Park QLD 4867
    Phone: 07 4226 4942
    Monday to Friday, 8 am to 4.30 pm

    Yarrabah Mental Health Services
    Gurriny-Yealamucka
    1 Bukka Road
    Yarrabah QLD 4871
    Phone: 07 4226 4100
    Monday to Friday, 8 am to 4.30 pm

Our mental health services

We have a range of specialist services including consultation liaison, child, and youth mental health, forensic, addiction, eating disorders, perinatal and community mental health.

  • Child and Youth Mental Health Services

    Child and Youth Mental Health Services treats and supports children up to 18 years with a complex mental health condition.

  • Adult Mental Health Unit

    Adult Mental Health Services assesses, treats, and supports people over 18 years with a mental health condition.

  • Crisis Support Space

    Walk in service that provides non-clinical mental health support for people in crisis as an alternative to the Emergency Department.

Last updated: May 2024