Give feedback

Your feedback is important to us. It helps us identify areas for improvement.

How we treat your feedback

  • All compliments will be fed back to the relevant areas and shared with staff.
  • All suggestions will be taken to the appropriate forum for review, discussion and consideration.
  • All complaints will be reviewed and you will be informed of any action taken and/or decisions made.

If you make a complaint, a staff member assigned to your complaint will aim to contact you within 5 working days. We’ll then do an internal review and let you know the outcome within 35 working days.

We value all types of feedback and will always review your complaints and provide a response. However if you’re not satisfied with the way we’ve handled your complaint, you may also contact the Office of the Health Ombudsman.

What you need to know before making a complaint

You can make a complaint if you’re not happy with the service you’ve received. You can also make a complaint on behalf of someone else.

Before making a formal complaint, we recommend you discuss your concerns with the staff member in charge of your health care or the unit/facility manager at the location.

Give your feedback

You can give your feedback by filling in the online form below or you can contact us by:

In writing:
Patient Liaison Service
Cairns and Hinterland Hospital and Health Service
PO Box 902
Cairns QLD 4870

Give feedback using our online form

What kind of feedback do you have? * This helps us know how to treat your feedback.
Do you want to remain anonymous? *
If you don't wish to remain anonymous.
Date of birth We will only use this to make sure we identify the correct person.
We will only use your phone number to resolve an issue you are contacting us about.
We will only use your email address to resolve an issue you are contacting us about.
Are you giving feedback on behalf of someone else? *
If you are giving feedback on behalf of someone else.
Patient's date of birth We will only use this to make sure we identify the correct person.
Enter your relationship to the patient, like parent.
For example, Cairns Hospital
Date occurred If your feedback is about what happened on a specific date.
Would you like us to contact you with the outcome? *

Last updated:November 2021