Your feedback is important to us. It helps us identify areas for improvement.
If you make a complaint, a staff member assigned to your complaint will aim to contact you within 5 working days. We’ll then do an internal review and let you know the outcome within 35 working days.
We value all types of feedback and will always review your complaints and provide a response. However if you’re not satisfied with the way we’ve handled your complaint, you may also contact the Office of the Health Ombudsman.
You can make a complaint if you’re not happy with the service you’ve received. You can also make a complaint on behalf of someone else.
Before making a formal complaint, we recommend you discuss your concerns with the staff member in charge of your health care or the unit/facility manager at the location.
You can give your feedback by filling in the online form below or you can contact us by:
Phone: 07 4226 8244 or 07 4226 6864
In writing:Patient Liaison ServiceCairns and Hinterland Hospital and Health ServicePO Box 902Cairns QLD 4870
Last updated: February 2022