How we treat your feedback
- All compliments will be fed back to the relevant areas and shared with staff.
- All suggestions will be taken to the appropriate forum for review, discussion and consideration.
- All complaints will be reviewed and you will be informed of any action taken and/or decisions made.
If you make a complaint, a staff member assigned to your complaint will aim to contact you within 5 calendar days. We’ll then do an internal review and let you know the outcome within 35 calendar days.
We value all types of feedback and will always review your complaints and provide a response. However if you’re not satisfied with the way we’ve handled your complaint, you may also contact the Office of the Health Ombudsman.
What you need to know before making a complaint
You can make a complaint if you’re not happy with the service you’ve received. You can also make a complaint on behalf of someone else.
Before making a formal complaint, we recommend you discuss your concerns with the staff member in charge of your health care or the unit/facility manager at the location.